Privacy Policy
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1. Information We Collect
We collect information that helps us process your orders and improve your experience, including:
- Contact Information: Name, email address, phone number, and mailing address
- Billing Information: Billing address and payment details (processed securely through third-party payment providers)
- Account Information: Username, login details, and order history
- Device Information: IP address, browser type, and cookies for website performance and analytics
- Optional Information: Responses to surveys or contests, and any designs you upload for custom prints
We do not store your full payment card numbers. Payments are processed securely through trusted providers such as Stripe or PayPal.
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2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about orders, shipping updates, or issues
- Provide customer service and support
- Improve our website and product offerings
- Send marketing or promotional messages (only if you opt in)
- Comply with legal obligations
You can opt out of marketing emails at any time using the “unsubscribe” link in our messages.
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3. How We Protect Your Information
We use SSL encryption, secure servers, and industry-standard safeguards to protect your information. Payment information is handled exclusively by our payment processors and is never stored on our servers.
While no online system is entirely immune to risk, we take reasonable measures to prevent unauthorized access, loss, misuse, or alteration of your data.
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4. Cookies
Our website uses cookies and similar technologies to improve your experience.
Cookies help us remember your preferences, keep items in your cart, and analyze website performance.
You can disable cookies through your browser settings, though some features (such as checkout) may not work properly without them.
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5. Sharing Your Information
We share your information only as needed to run our business:
- Service Providers: Shipping carriers, payment processors, and email platforms
- Legal Compliance: To respond to lawful requests or protect our rights
- Business Transfers: In the event of a merger or sale of assets, your information may transfer as part of that transaction
We do not sell or rent your personal information to advertisers or other third parties.
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6. Custom Designs and Uploaded Files
If you submit a custom 3D model, design, or artwork:
- The file will be used only to print and deliver your order.
- Files may be temporarily stored on secure servers for processing and deleted once production is complete.
- We will never share, sell, or reproduce your custom design without your written consent.
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7. Retention of Data
We keep your information only as long as necessary to process orders, comply with laws, or resolve disputes.
You may request deletion of your data at any time by contacting us at casey@bugbeararmory.com.
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8. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your data
- Request corrections or deletion
- Withdraw consent for marketing
- Object to data processing
For EU and UK residents, we comply with the General Data Protection Regulation (GDPR).
For California residents, we comply with the California Consumer Privacy Act (CCPA) and CalOPPA, including the right to know, delete, and opt out of sale (we do not sell data).
To exercise your rights, email us at casey@bugbeararmory.com.
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9. Children’s Privacy
Our website is intended for users aged 13 and older.
We do not knowingly collect personal information from children under 13. If you believe your child has provided us with information, please contact us and we will promptly delete it.
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10. International Visitors
Our business operates in the United States. By using our website, you consent to the transfer and storage of your information in the U.S. and other countries where our service providers operate.
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11. Links to Other Websites
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their policies before submitting personal information.
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12. Changes to This Policy
We may occasionally update this Privacy Policy. When we do, we will post the revised version on this page with a new “Updated” date. Continued use of our website after changes means you accept the updated policy.
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13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: casey@bugbeararmory.com
Mail: Bugbear Armory LLC
PO Box 1229
Pea Ridge, AR 72751, USA
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Updated November 3, 2025